Our Help Desk serves as the hub for most of your computer needs. We have consultants and technicians available to help you with hardware and software installation, hardware and software problems, network access, and other ISU computer-related problems.

The Help Desk is staffed with four professional staff members; student workers and additional staff. Our main goal is to provide consistent accurate computer support to the ISU faculty, staff and student user community.

The Help Desk focuses on troubleshooting and resolving computer related issues from students and remote users after normal business hours.

Due to the heavy call volume at the start of each semester (approximately the first 6-8 weeks) the focus of the Help Desk is to meet the heavy call volume then track and dispatch any issues that cannot be resolved within five minutes. After the first 6-8 weeks of the semester, the Help Desk focuses on resolving more issues over the phone, spending up to 20 minutes per call, before dispatching. The advantage is that the users have issues resolved quickly, however this may also mean longer waiting periods on the phone while other users are being assisted.

The Help Desk is available by phone on:
Monday – Thursday – 7:30am to Midnight.
Friday – 7:30 a.m. to 4:30 p.m.
Saturday – 8:00am to Noon.
Sunday – 3:00pm until 7:00pm.

Holiday Exceptions

For information about our services, please choose from the links below:

Staff Directory
Contacting the Help Desk
Send a Web Form Request
Hardware Support by Platform
Hardware Repair Service
Help Desk Call Flow - How the Help Desk Works
Help Desk Jobs
Computing and Web Policies